At Ozemwatches, we want you to be fully satisfied with your purchase. If something is not right, you may request a return or refund under the conditions outlined below.
1. Return Eligibility
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You have 14 calendar days from the delivery date to return your purchase.
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Items must be unused, undamaged, and in original packaging (including manuals, warranty cards, and accessories).
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Returns are only accepted for purchases made directly from our website.
2. Non-Returnable Items
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Used or worn smartwatches.
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Items damaged by misuse, negligence, or accidents.
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Personalized or customized products.
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Discounted items (unless defective).
3. Refund Process
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Once we receive your return, our team will inspect the item.
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If approved, your refund will be issued within 7–10 business days via the original payment method.
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If rejected, the item will be returned to you.
4. Exchanges
We currently do not offer direct exchanges. If you want a different product, please return the original item and place a new order.
5. Defective or Wrong Item Received
If you receive a defective or incorrect product, please contact us immediately with order details and photos. We will arrange a replacement or a full refund at no extra cost.
For all return request, please contact us.
📞 +3164544216 | 📧 info@ozemwatches.com